Best

Top 10 Hospitality & Lodging - Credit Card Processing

Best Hospitality & Lodging - Credit Card Processing - June 2016

UPWARD
TREND
DOWNWARD
TREND
NO
CHANGE
 
 

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Competitive Rates

Reliability

Efficiency

Variance

Customer Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Leaders

1

Franchise Payments Network Orlando, Florida

Thomas Epstein
(866) 420-4613
More info

Visit Website

1969

1

H

 

100

 

100

 

100

 

100

 

100

100%

NC

 

2

2006

$3 million - $5 million

100+

H

 

99

 

100

 

98

 

100

 

98

99%

NC

 

3

Pivotal Payments Plano, Texas

Stacey Pisciotta
877-462-7486
More info

Visit Website

2003

Above $10 million

500

70,000

95%

L

Brand Source, Worldventures, Organo Gold, Bookit.com, Abercrombie & Kent

 

96

 

99

 

100

 

97

 

100

98.4%

NC

 
Strong Performers

4

Carolina Bank

Chellie Robinson
843-398-8001
More info

Visit Website

1936

$3 million - $5 million

0 - 25

100+

H

 

98

 

99

 

96

 

99

 

97

97.8%

NC

 

5

Terrapin Financial Services, LLC Annapolis, Maryland

Joe Posey
(732) 417-4447
More info

Visit Website

2010

$250,000 - $1 million

2

70+

91

H

Health and Wellness Group, Hanover Habitat ReStore, Quality Inn of Alexandria

 

96

 

98

 

97

 

100

 

96

97.4%

NC

 

6

TransGate Solutions Connecticut

Mitch Beaman
860-757.3488
More info

Visit Website

N/A

$3 million - $5 million

100+

H

 

98

 

97

 

96

 

95

 

97

96.6%

NC

 
Contenders

7

New Tripoli Bank New Tripoli

Jason Highduch
888-298-8821
More info

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1986

$1 million - $3 million

250 - 1000

100+

H

 

95

 

97

 

96

 

98

 

94

96%

NC

 

8

Electronic Payment Systems Englewood, Colorado

Chad Hunter
800-863-5995
More info

Visit Website

1994

$5 million - $10 million

47

80,000

90%

L

Aamco, AA Performance Muffler and Brake, Pink Ribbon Riders, Paris Limousine Service, Anthonys Pizza and Pasta

 

94

 

95

 

96

 

94

 

96

95%
Increased +31

+31

 

9

CoCard Nashville, Tennessee

Leah Faber
615-403-3556
More info

Visit Website

1999

$1 million - $3 million

39

1000+

97%

L

Available upon request.

 

94

 

96

 

89

 

96

 

96

94.2%
Increased +9

+9

 

10

Atlanta Merchant Services Alpharetta

David M. Lightfritz
678-710-6130
More info

Visit Website

2009

$5 million - $10 million

0 - 25

100+

H

 

95

 

92

 

92

 

95

 

92

93.2%

NC

 
Evaluation Criteria: Hospitality & Lodging - Credit Card Processing
Competitive Rates Reduce Processing Fees

When selecting a credit card processing company it is important to take into consideration the rates they charge for each transaction, for the sum of transactions, and for the quantity of transactions. During our analysis of credit card processors we spend time comparing how each payment processor calculates the cost of accepting payments for their merchants and how those costs fare between different competing processors.

Reliability Less Stress and Hassle

It is crucial for a payment processor to offer a reliable processing service. With merchants having a wide range of operating hours and different business strategies, it is important for each competing processor to ensure they are able to accept payments at all hours of the day during every day of the week. Even ten minutes of downtime can cause major headaches for participating merchants and retailers and additional stress.

Efficiency Quick Payment Processing

Efficiency is measured based on the internal processes and strategies used by each payment processor to ensure the process for accepting a payment is quick and effective. It is important for the processor to also have internal processes for fraud detection while also ensuring the accuracy of payment information without slowing down or placing additional stress on the incoming and outgoing processes.

Variance

It is also important for the credit card processor to offer a variety of solutions and packages for merchants of all shapes and sizes. During our analysis of competing payment processors we spend time understanding the different services offered by each processor and how they affect a merchant’s ability to accept payments. We also analyze whether the processor offers different ways to accept credit card payments.

Customer Support Fast and Accurate Responses

Customer support is an important element of our analysis to ensure the processors we recommend are providing their merchants with premium support at all hours of the day. As many merchants have their own set of hours on a daily basis it becomes important for the payment processor to be available to help them regardless of what time of the day or what day of the week they are looking for a solution on.

 
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