Best

Top 10 Hospitality & Lodging - Merchant Services

Best Hospitality & Lodging - Merchant Services - June 2016

UPWARD
TREND
DOWNWARD
TREND
NO
CHANGE
 
 

Rank

Company Name

Year
Founded

Revenue

Fulltime
Employees

Active
Clients

Client
Retention
Rate

Pricing

Major Clients

Other Core
Services

Competitive Rates

Reliability

Efficiency

Variance

Customer Support

Overall Score

0
100
 
G
VG
E
 

Change in Rank

Leaders

1

Collegiate Peaks Bank Buena Vista

Joshua Peebles
719-395-2472
More info

Visit Website

N/A

$1 million - $3 million

100 - 250

100+

H

 

100

 

100

 

100

 

100

 

100

100%

NC

 

2

Merchant Payment Services Kettering,, Ohio

Tom Griffith
866-758-8646
More info

Visit Website

1999

$1 million - $3 million

3

100+

95

H

Confidential

 

98

 

100

 

100

 

99

 

100

99.4%

NC

 

3

Richland Bank Mansfield

John Brown
800.525.8702
More info

Visit Website

N/A

Above $10 million

25 - 100

100+

H

 

98

 

99

 

98

 

99

 

100

98.8%

NC

 
Strong Performers

4

Financial Expansion Services Houston

Todd Sagissor
713-899-5993
More info

Visit Website

N/A

$3 million - $5 million

100+

H

 

96

 

99

 

98

 

100

 

96

97.8%

NC

 

5

Northern Air Merchant Services Crandon

Rick Montgomery
715-889-2409
More info

Visit Website

N/A

$1 million - $3 million

1-25

100+

H

 

97

 

98

 

96

 

95

 

98

96.8%

NC

 

6

Ingenico Group , France

Pierre-Antoine
158018705
More info

Visit Website

1998

$250,000 - $1 million

21

100+

92%

L

Confidential

 

96

 

97

 

96

 

97

 

95

96.2%

NC

 
Contenders

7

PR Newswire New York

Katia Sayour
888-776942
More info

Visit Website

1954

$1 million - $3 million

1001-5000

100+

H

 

97

 

94

 

97

 

94

 

97

95.8%

NC

 

8

Encore Payment Systems Addison, Texas

John Crouch
800-641-0426
More info

Visit Website

2004

$3 million - $5 million

50+

300,000+

97%

L

Transmission Unlimited, Southern Tier hardwoords, BKPK Account

 

96

 

94

 

94

 

97

 

95

95.2%

NC

 

9

Merchant Services CA

Frank Dodaro
800-660-7153
More info

Visit Website

1995

$1 million - $3 million

100 - 250

100+

H

 

93

 

94

 

94

 

96

 

96

94.6%

NC

 

10

Heartland Payment Systems Princeton

Aaron Babcock
888.963.3600
More info

Visit Website

1997

Above $10 million

1K - 10K

100+

H

 

94

 

95

 

93

 

93

 

94

93.8%

NC

 
Evaluation Criteria: Hospitality & Lodging - Merchant Services
Competitive Rates

ACH processing solutions provide businesses with a safe and secure method of processing their clients payments. It is important for the service to be provided with rates that are competitive with others in the marketplace to ensure their merchants are benefiting from the service. Services which charge rates which are too high for the merchants will negatively impact their ability to grow and expand in the future.

Reliability

Due to the very nature of the automated clearing house it is important for the payment processing solutions offered by the ACH processing company to be reliable in nature. Their ability to process the information of a payment accurately is as critical as their ability to ensure their solution is always available. Non-reliable ACH processing companies can potentially damage their merchants reputation with clients.

Efficiency

ACH processing services are renowned for their efficiency. As a result, the bar is set fairly high for ensuring that the payment processing solution is efficient in nature. Accepting an ACH payment from a client should be a quick and efficient process requiring a minimal amount of human intervention to both accept the payment from the client and to verify the information provided by the client for fraud detection purposes.

Variance

Not all merchants have the same needs and requirements. It is important for ACH processing companies to take into consideration how different businesses operate and how different businesses receive their payment information from their clients. It is important for each payment processor to offer merchants different ways of obtaining payment information and different ways of relaying it to the automated clearing house.

Customer Support

A customer support team should be made available to merchants which have questions and concerns about their payments. The service should be provided alongside helpful and extensive information about how the process works and when to expect the payment to clear to ensure minimal confusion with the service. We analyze how quickly, on average, the customer support team resolve their issues.

 
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